London:  
 
207 Regent Street, London, W1B 4ND / 020 3890 5388 / office@pennyhouse.co.uk 
 
Thame:  
 
98 High Street, Thame, OX9 3EH / 01844 335122/ office@pennyhouse.co.uk 

Complaints If you are unhappy with our service  

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us: 
 
Quilter Complaints Department 
Riverside House 
The Waterfront 
Newcastle upon Tyne 
NE15 8NY 
Email: complaints@quilterfs.com 
Tel: 0191 241 0700 
You can find more information by visiting the Intrinsic Financial Services website: 
http://www.quilterfs.com/contacts 
 
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk) 

Enquiry Form 

Fill in the form below and a member of Penny House will contact you shortly... 
Your home may be repossessed if you do not keep up repayments on your mortgage or any other loan secured on it. The Financial Conduct Authority (FCA) do not regulate buy to let mortgages. Penny House Financial Services specialise in sourcing high quality solutions for clients to secure their next purchase. Penny House is a trading style of Penny House Financial Services Limited is an appointed representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Penny House Financial Services Limited is registered in England and Wales. Registration Number: 10861127 Registered Address: 207 Regent Street, London, England, W1B 4ND. The information and content within this website are subject to the UK regulatory regime and is therefore targeted at consumers based in the UK only. 
 
Important note: A mortgage is a loan secured against your property. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. 
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